Shipping Policy
Shipping Policy
All your queries about Ritu & Krishna are answered!
1
Processing and Delivering Your Order
1. We strive to ship your order as soon as we can. Approximately, it takes us about 15 business days to ship goods.
2. However, if the quantities ordered are more than 2 pieces per product per style, or if the item ordered is under production, it may take longer to process your order.
2. However, if the quantities ordered are more than 2 pieces per product per style, or if the item ordered is under production, it may take longer to process your order.
2
Mode of Payment
1. For Domestic orders, we accept all major debit & credit cards, Net Banking options across major banks as well recognized.
2. We do not offer Cash on delivery (COD)
2. We do not offer Cash on delivery (COD)
3
What are the delivery charges for my order?
1. Shipping is free for all prepaid domestic orders.
2. For Cash On Delivery orders, we charge ₹50 as handling charges (non-refundable).
3. For international shipping, we charge ₹2000 for orders under ₹15000. For orders above ₹15000, we charge ₹1000. Please write to us at https://ritukrishna.com/ .
2. For Cash On Delivery orders, we charge ₹50 as handling charges (non-refundable).
3. For international shipping, we charge ₹2000 for orders under ₹15000. For orders above ₹15000, we charge ₹1000. Please write to us at https://ritukrishna.com/ .
4
How can I check if you deliver to my pincode?
We currently deliver to most pincodes in India. If you want to confirm your pincode, please mail us at https://ritukrishna.com/ .
5
When will you ship my order?
We process and ship your garment order as soon as it is ready. It typically takes 5-7 working days to ship out the order from our warehouse in Gurugram, India. For tailored orders, delivery time will be longer and will depend from order to order. We will keep you updated regarding the same.
6
How can I track my order?
1. You can track your order once it has been shipped from our warehouse.
2. The tracking details will be shared with you over WhatsApp on your registered contact number.
3. If you need further assistance, email us at https://ritukrishna.com/ . We are available on weekdays (except Sundays and Public holidays) from 10:00 am to 7:00 pm.
2. The tracking details will be shared with you over WhatsApp on your registered contact number.
3. If you need further assistance, email us at https://ritukrishna.com/ . We are available on weekdays (except Sundays and Public holidays) from 10:00 am to 7:00 pm.
7
What if I want my order to be delivered ASAP?
You can drop us an email at https://ritukrishna.com/ . Also, please note that an extra surcharge may apply for an express delivery, depending on your location and the desired delivery timeline.
8
Do you accept international orders? What are the charges?
1. For international shipping, we charge ₹2000 for orders under ₹15000. For orders above ₹15000, we charge INR 1000.
2. In case there is any import duty, taxes or brokerage fee applicable, it has to be paid by the customer at the time of delivery. For US and Australia, the orders usually do not have import duties. For Europe/UK, our shipments are done as per laws and may have import duties/collection fee. In case of any queries, please write to us at https://ritukrishna.com/ . Please note: We do not accommodate return/exchanges in case of international orders.
2. In case there is any import duty, taxes or brokerage fee applicable, it has to be paid by the customer at the time of delivery. For US and Australia, the orders usually do not have import duties. For Europe/UK, our shipments are done as per laws and may have import duties/collection fee. In case of any queries, please write to us at https://ritukrishna.com/ . Please note: We do not accommodate return/exchanges in case of international orders.
9
Can the shipping address be changed after I have placed my order?
Yes, this can be done. You can share your shipping details with us at https://ritukrishna.com/ . Please note the following:
1. Make sure that the new address is shared with us before shipping
2. The address can be changed even after shipping, but the pin code and state need to be the same
1. Make sure that the new address is shared with us before shipping
2. The address can be changed even after shipping, but the pin code and state need to be the same
10
What if I was not available at the time of order delivery? How can I get the order? How will I get the refund in case of prepaid order?
After 3 unsuccessful attempts to deliver your order, the package is returned to our warehouse. The order is then treated as cancelled. If you are still interested, you can immediately drop us an email at https://ritukrishna.com/ and we will re-ship it.
In case you decide to cancel the order, we will email you regarding the same. The refund will be issued as a gift card only, which will be sent to your registered email with lifetime validity. Please note that we will not process the refund back to the source.
